FAQ – POZNAŃ
Where can I park?
Please contact with the reception in the matter of parking spaces availability. In the vicinity of the Hostel it is possible to park a car in an enclosed unattended car park directly in front of the hostel. This car park is paid. At a distance of about 30m from the hostel one can park a car in parking spaces. That car park is unattended and it is for free on Saturdays and Sundays as well as in the afternoon, evening and night on weekdays. The nearest attended car park for passenger cars is about 150m from the Hostel.
Is it possible to give bicycles for safekeeping?
One can keep bicycles for free in front of the building. It is possible to fasten bicycles. here. Bicycle storage inside the building or in the garage is possible after an agreement with the reception and it is paid.
Where can we find the nearest supermarket?
The nearest big shop is about 50m from the hostel and the nearest round-the-clock shop is about 100m from our hostel.
FAQ
Are the bedclothes included in the price?
Bedclothes are offered for free and included in the price. We make beds available for You. Bedclothes change is possible every 7 days.
Do you accept animals?
After agreeing with the reception we accept animals in private rooms. We ask You for checking the tariff as well as for a contact with reception.
Up to which hour can we check-in?
Our reception is open 24 hours a day. In case of checking in small hours, and in particular after 6 am the next day, we ask You for a contact with the reception. In case of lack of contact the booking will be cancelled after 6 am.
May we book one bed for two persons?
In shared rooms, one bed can be taken up purely and simply by one person. It is in order to secure comfort for other guests. In private rooms, two adults can sleep together exclusively in double beds. In private rooms, children up to twelve can sleep with a parent in a single bed, too.
Can we come to the hostel before 2 pm and wait for free for registration or can we register earlier?
Staying on the hostel premises before the hour of planned registration is possible exclusively for extra charge. We have a few solutions at guests’ disposal, among other things, there is possibility of waiting in a payable waiting room or earlier registration in a room. To avoid extra charge one can leave luggage for free, leave a hostel and come back after 2 pm.
Can we stay longer than to 11 am in the room on the day of departure?
Extending the stay and the later checkout have to be agreed with the reception. This option is possible for extra charge. Please check in the price list what options are currently available.
Do we absolutely have to leave the hostel after 11 pm on the day of checkout?
Registered guests may stay on hostel premises 24-hour a day. Persons check out from the hostel have to give the key back and then they can stay on hostel premises exclusively for extra charge and with consent of the reception. Please familiarise with appropriate offers from our price list.
Will an iron be available at the hostel?
An iron and an ironing board are available for a fee. Please contact with the reception to lend these things.
Is a towel included in the price?
As far as possible, one can lend a towel at the reception for the entire period of stay. Please contact with the reception to check our price list.
Can we store luggage before registration and after checkout?
One piece of luggage can be stored for free in a luggage room from 8 am on the day of arrival and to 10 pm on the day of departure. For another luggage, earlier leaving luggage or later collection a payment is being taken. Please take all important things with you before leaving luggage. Exclusively one-time leaving luggage in a luggage room is for free. Luggage opening, return for warm things, an umbrella a.s.o. are connected with paying a fee or a necessity to take luggage from a luggage room.
Is it possible to buy out an overnight stay without breakfast?
Most of our offers include breakfast. It is possible to book an offer of an overnight stay without breakfast when ordering via the Internet. An offer without breakfast is not available at the reception. To book an overnight stay without breakfast one should check availability of such offers in the Internet.
Will I receive a password to the Internet (WiFi)?
You will receive a login name and an access password to the Hot Spot La Guitarra in the middle of checking in. A password can be used exclusively on one device. We make one password per person for free. One can receive a password to another device for extra charge. Please pay attention – some offers, in particular promotional offers do not include WiFi, breakfast and hot drinks in the price.
Is it possible to print something at You?
We can print documents black and white at the reception. This offer is available according to the price list.
Can we wait a moment at the hostel after checkout at 11 am?
There are no free waiting rooms on the La Guitarra Hostel premises. If You are not ready for extra charges one should vacate hotel rooms up to 11 am.
Is it possible to do washing?
There is a possibility of washing the wardrobe within extra provided services accordingly to the price list. One should pass down the laundry to the receptionists and agree on the service details.
Does everybody have to pay a deposit for a key?
Keys function both as ID badges and registration forms. Each person of full legal age staying on the Hostel premises is obliged to have a card/key on account of safety.
Minor persons being in their parents’ care can have no cards at their parents’ request. A deposit for a key can be paid cash exclusively in Polish zlotys (payment of a deposit in foreign currency or by credit card is not possible). This deposit is being returned when checkout in case of the return a card.
Minor persons being in their parents’ care can have no cards at their parents’ request. A deposit for a key can be paid cash exclusively in Polish zlotys (payment of a deposit in foreign currency or by credit card is not possible). This deposit is being returned when checkout in case of the return a card.
Can I order a room with a large bed?
We offer rooms with marital beds. As far as possible, we are able to offer such a bed in a double room. One should report a request for such a bed at the reception on the day of registration. Earlier enshrinement of this type of bed is not possible.
Are there bathrooms in the rooms?
We have both rooms with bathrooms inside as well as rooms with shared bathrooms for a few rooms. To choose a specific option please familiarise with our offer in the bookmark ‘reservation’ on our web page.
Can You order a taxi for us?
With the aim of ordering a taxi just report a request at the Hostel reception.
Is there the bed time at the hostel?
The bed time is in force from 11 pm to 6 am.
Can I use a kitchen after 11 pm?
The common room, kitchen and dining room are not available after 11 pm on the account of bed time and our guests’ comfort of sleeping.
Can I pay by card?
The La Guitarra Hostel takes payments by the following cards: Visa, Mastercard, JCB, American Express.
Can we check in before 2 pm?
It is possible to check in before 2 pm after in agreement with the reception and exclusively with a payment. Please earlier contact with the reception or familiarise with the price list.
Can we buy alcohol at the Hostel?
Alcohol is not sold on the La Guitarra Hostel premises. Consumption of alcohol is forbidden in the area of property.
Can we smoke in a room?
The total ban of smoking tobacco and other stimulants is in force on the Hostel premises. Persons who break the ban may recon with high pecuniary penalties.
What will happen if I lose a key / an access card?
In case of loss or damage a key a payment is being taken. It is connected with necessity of locks re-programming. This payment is higher than a deposit taken when check in. Current payments are in the price list on our web page.
What will happen if I do not have a key?
Persons not having an ID badge (key) cannot be let into the property area, in particular at night when the identification of identity is hampered. Persons staying without a key in the property area can be asked for confirmation of their identity. In case of lack the possibility of substantiating the identity they can be subject to further explaining procedure.
Do I always have to have a key?
We advise you against leaving a room without a key. The door to a room is being closed automatically. Outing to a bathroom can cause troubles with entry into the room. Please always take the keys with you. It is advisable due to safety and protection against theft.